Complaints Procedure

Here at the Crown Dental Group we take complaints very seriously and try to ensure that all patients are satisfied with their experience of our service.If you have a complaint or wish to comment on any aspect of the service at the Crown Dental Group, please contact our Practice Manager who will be happy to assist. You can telephone on 01224 570232, call in person or write to:

Donna Sharp
83 Crown Street
Aberdeen
AB11 6EX
Email: donna@academydentalcare.co.uk

If we are unable to resolve the matter and your complaint is about NHS treatment then you can contact the following:

NHS Grampian,
Feedback Team,
Summerfield House,
2, Eday Road
Aberdeen
AB15 6RE

E-mail: nhsgrampian.feedback@nhs.net
Telephone: 0845 337 6338

If we are unable to resolve the matter and your complaint is about private treatment, you can contact the following:

The Dental Complaints Service,
The Lansdowne Building,
Stevenson House,
Croydon
CR0 6BA

E-mail info@dentalcomplaints.org.uk
Telephone: 0845 120 540

If you are unable to attend an appointment, we require a minimum of 24 hours’ notice, failing to do so may incur a charge.

You can contact us on 01224 570232 (answer service available)

or by email  enquiries@crowndentalgroup.co.uk

Thank you for your co-operation.